FAQ

Our massager uses deep-kneading 3D massage nodes to simulate real hand pressure, combined with optional heat therapy to relieve tension in your neck and shoulders.

Yes! Our device includes a gentle heat option that can be turned on or off. It's great for improving blood circulation and relaxing muscles faster.

A full charge takes about 3 hours and can last for 8–10 massage sessions, depending on heat and intensity usage.

Use a dry or slightly damp cloth to wipe the surface. Avoid water, soap, or alcohol. Store in a dry, cool place when not in use.

Each order includes the massager device, charging cable, user manual, and a fabric storage bag.

We accept returns within 30 days for unused items in original packaging. For details, see our Refund Policy.

Once we receive and inspect your return, refunds are processed within 7–10 business days back to your original payment method.

The easiest way is to return your original item for a refund, then place a new order for the model you want.

We cannot accept returns on used personal care items, opened hygiene products, custom orders, or final sale items.

Yes! Our support team is available via email and phone to assist with product questions, orders, or troubleshooting.

Please inspect your order upon arrival. If it’s damaged or defective, contact us within 3 days and we’ll send a replacement or resolve the issue promptly.